Help And Contact
Support
Use this page for App Store support contact, recognition limits, background-listening expectations, and privacy reminders.
Contact
Email: support@eavesjam.com
Legal address or additional contact information: Additional contact information is available by email.
Recognition
EavesJam identifies songs through the iPhone microphone using Apple's ShazamKit framework. It can only recognize audio that reaches the microphone. It does not identify headphone audio, audio playing only on another device far from the phone, silence, unsupported catalog material, or songs that are too quiet or noisy to match.
Background Listening
Session Capture is intended for deliberate listening windows when the user starts monitoring and then moves to the Home Screen, Lock Screen, or another app. iOS may still interrupt microphone capture for calls, audio-session conflicts, permissions, media-service resets, battery constraints, or system limits.
Battery
Session Capture keeps the microphone and audio engine active, so it uses more battery than a passive app. EavesJam shows battery measurements from monitoring runs on the device and does not estimate drain until it has a completed unplugged run of at least 30 minutes.
Privacy
EavesJam stores recognized metadata and monitoring records locally. Raw audio is not stored. The Settings screen includes a local delete action for saved songs, folders, coverage, diagnostics, and battery measurements.